Return & Refund Policy

Returns

We accept returns only if the product you receive is damaged, defective, incorrect, or significantly different from what was ordered.

• The return request must be made within 48 hours of receiving the product.
• The product must be unused and returned in its original packaging.
• Please provide clear photos or videos showing the issue to help us process your request quickly.

Items Not Eligible for Return

• Products that have been used, washed, or damaged by the customer.
• Products without original packaging or missing accessories.
• Requests made after the return period has expired.
• Returns based solely on personal preference or change of mind.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

• Approved refunds will be processed within 3–7 business days.
• Depending on the situation, we may offer a replacement product instead of a refund.
• Shipping charges are generally non-refundable unless the mistake was made by KidzFun.

Exchange Policy

If you receive a damaged or incorrect item, we will gladly replace it at no additional cost, subject to product availability.

Need Help?

If you have any questions regarding returns or refunds, please contact our customer support team before sending any item back. We’re always happy to assist you.